PRIVACY INFO

Due to our products being customised or personalised refunds and exchanges are not always possible. Please choose carefully as we do not refund because you simply changed your mind. We will not offer you a refund if a sample of the product was purchased or your approval was given for the artwork proof prior to printing.

In the unlikely event that we make an error with your order we will be happy to replace it at no additional cost. Errors made by the customer that require reprinting can be reprinted with a 15% reduction of the original cost. Please be sure to read all text that you supply us to ensure that this doesn't happen.

You have a 24 hour cooling off period from the time we receive your order where if you change your mind you can request to have your order withdrawn. After this 24 hour period your order will be processed and we will start work on your stationery if full payment has been made. If you need to cancel your order after this point, a fee will be charged depending on how far your ordered had been processed.

Once the design is approved we can no longer offer any refund. This is due to the risk of the artwork being copied, the cost of design work and printing. All our customer's are sent a PDF proof for approval before print. This is your opportunity to read through, spell check and make any changes to the design and text. Once you have approved the proof we take no responsibility for any errors on the product if they were on the proof at the time of approval.

Custom design is considered a service which is charged by the hour. Therefore we will not offer a refund on custom design due to the cost of time spent on a design.

If your stationery arrives damaged or faulty, you must notify us within 5 days of
receiving your order. Please advise us of the damage before you return your items.
You may request a reprint.

Once again we do not refund because you simply changed you mind or if you artwork
was approved by you prior to printing.

To request a cancellation or refund please email bianca@marbiastudios.com.au with the details and we will contact you. All Products will need to be returned prior to a refund at the expense of the purchaser. We cannot offer a refund if the products are not returned.